Services / 24/7 support
24/7 support
Outages don't wait for business hours. We provide on-call coverage with a clear escalation path and response-time targets by severity, so the person answering at 2am is the same person who set up and understands your systems, not a generic help desk reading from a script.
What's included
- On-call coverage outside business hours
- Defined escalation path by issue severity
- Agreed response-time targets
- Direct line to the engineer who knows your systems
Standard remote and on-site support in Calgary. Fixed-scope project quotes available on request.
Frequently asked questions
The engineer who set up and understands your systems, not a generic help desk reading from a script.
Agreed on upfront by issue severity, so you know what to expect before an incident happens, not during one.
It can be added to any ongoing engagement, or set up on its own if you already have someone handling day-to-day admin.
FROM THE BLOG
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Provisioning, patching, hardening and day-to-day care for Debian, Ubuntu, RHEL and CentOS systems.
KVM and Proxmox VE virtual machines for isolating workloads and getting more out of the hardware you already own.
Nginx/Apache stacks, SSL, deploy pipelines and staging environments configured and kept running.