On-call server support
Production incidents do not follow office hours. On-call support gives your team a defined way to reach us when something critical breaks: who to contact, how severe the issue is, and what response to expect. Coverage hours and response targets are agreed in writing before they are needed, so nobody is guessing during an outage.
What is included
- Out-of-hours escalation path for production incidents
- Severity levels with agreed response targets
- Named contacts and documented system access
- Incident notes and follow-up after each event
Rates
$115–$150 per hour
On-call server support in Calgary. Fixed-scope project quotes are available on request, and scope and cost are confirmed in writing before work starts.
Frequently asked questions
Who responds to an after-hours incident?
Escalation goes to an engineer who already knows your systems wherever possible. Contacts, coverage hours and fallbacks are written into the support agreement.
What are your response-time targets?
They are agreed up front by issue severity, so you know what to expect before an incident happens. No universal response time applies to every client.
Does on-call support need an ongoing engagement?
It can be added to ongoing server administration, or scoped on its own if someone else handles day-to-day admin. Coverage is defined per agreement.
Often paired with this
Linux server administration
Provisioning, patching, hardening and day-to-day care for Debian, Ubuntu, RHEL and CentOS systems.
Virtualization with KVM & Proxmox
KVM and Proxmox VE virtual machines for isolating workloads and getting more out of the hardware you already own.
Web hosting & server setup
Nginx/Apache stacks, SSL, deploy pipelines and staging environments configured and kept running.
Talk to us about on-call server support
Describe your setup and what is bothering you. You get a straight answer on scope and cost, not a sales script.