Start with a review of your setup. We agree on the services, responsibilities and costs before any ongoing support begins.
7 areas. We scope the ones you need, not a bundle you do not.
Keep everyday work moving with a clear support process and planned maintenance for business devices.
Organize accounts, email and access so people have the tools they need with the right permissions.
Practical controls around devices, accounts and infrastructure, with responsibilities and escalation steps written down.
Dependable office connectivity and controlled remote access, with a documented network and a clear support scope.
Servers and cloud workloads maintained, monitored and documented, with changes planned around the systems you rely on.
Define what needs protection, check backup jobs and test selected restores, so recovery planning rests on evidence.
A clear view of your systems first, then practical improvements, budgets and projects around business priorities.
We offer co-managed IT services to back up and assist your internal staff with tier 2/3 escalations and projects.
Document users, devices, accounts, infrastructure and the problems that need attention.
Agree on coverage, responsibilities, support hours, exclusions and pricing.
Set up the agreed tools and record what is needed to support your systems.
Track requests, review system health and plan improvements against the agreed scope.
Plans are scoped around your users, devices, infrastructure and support needs. Onboarding, recurring support, licences, hardware and project costs are itemized in the proposal.
Yes. A shared-responsibility arrangement can be scoped around the tasks your team wants help with, with responsibilities and access documented before work starts.
On-site work, travel, coverage area and availability are agreed in the proposal. They are not assumed to be part of every plan.
The proposal separates service fees from hardware, licences, cloud charges and project work unless a specific item is explicitly included.
Coverage, response targets and after-hours arrangements are defined in the support agreement. No universal response time or unlimited project coverage is implied.
Share what you have, even if it is rough. We will tell you what we would need to scope it.