Co-Managed IT Services
Support your internal IT team with specialized infrastructure engineering
Overview
Internal IT managers and solo sysadmins are often overwhelmed balancing daily desk-side user support with complex infrastructure projects, server patching, and cybersecurity compliance. We provide flexible co-managed IT services Calgary companies leverage to supplement their internal technical staff. Rather than replacing your existing team, we act as an extension of your department, taking on specialized Linux administration, hypervisor clustering, cloud architecture, and after-hours escalation so your internal staff can focus on daily business priorities.
Who this is for
Designed for organizations seeking structured, accountable IT operations in Calgary and Alberta.
- Companies with an internal IT manager or technician who needs senior-level engineering support for complex infrastructure.
- Businesses where a solo IT staff member cannot take vacation or sick leave without leaving operations unmonitored.
- Internal teams facing specialized projects (Linux migrations, Proxmox clustering, OpenStack private cloud) outside their core expertise.
- Organizations needing escalations, after-hours coverage, and project assistance within a shared-responsibility model.
What is included in scope
Every deliverable is written down and agreed before work commences.
- Shared-responsibility support agreements with documented boundaries, escalation tiers, and access credentials
- Senior escalation support for complex server, network, virtualization, and cloud infrastructure incidents
- Specialized systems engineering (Linux administration, KVM/Proxmox clustering, database administration)
- Vacation and sick leave coverage ensuring continuous technical support when your internal team is away
- Collaborative project execution: partnering on migrations, office network deployments, and security hardening
- Joint technical documentation and knowledge sharing ensuring both teams maintain full system visibility
Step-by-step process
How we onboard, stabilize, and support your systems without surprise charges.
1. Responsibility Boundary Mapping
We meet with your internal IT leadership to clearly delineate duties (e.g., internal staff handle Tier 1 user helpdesk; YYCIT handles Tier 2/3 servers and infrastructure).
2. Tooling & Credential Sharing
We establish secure administrative access channels, document systems, and integrate ticketing and monitoring alert workflows.
3. Collaborative Support & Escalation
Your internal team handles everyday requests, escalating server, network, or complex architecture challenges directly to our engineers.
4. Regular Alignment & Strategy
We hold monthly or quarterly reviews with your IT team to review infrastructure health, resolve technical debt, and plan upcoming projects.
Key business advantages
Why Calgary businesses choose transparent, documented IT delivery.
Retain your valuable internal staff while ending burnout
Solo IT administrators frequently burn out from constant interruptions and after-hours emergency alerts. Co-managed IT provides an experienced peer engineering team to share the load, handle complex backend infrastructure, and provide reliable vacation coverage.
Enterprise engineering capabilities on an hourly budget
Hiring full-time specialized Linux systems engineers, cloud architects, and database administrators is cost-prohibitive for most small businesses. Co-managed IT gives your company on-demand access to senior technical expertise billed strictly for the hours you need at $115 to $150/hr.
Implementation guide & common pitfalls
Avoid the operational traps that trap small and mid-sized businesses.
The Power of Clear RACI Matrices
The success of co-managed IT rests on clarity: who is Responsible, Accountable, Consulted, and Informed for each system. We document a clear responsibility matrix before work begins so there is never ambiguity during an operational incident.
Transparent Communication Tools
We communicate directly with your internal IT team via shared chat channels, phone, or joint ticketing, treating internal technicians as trusted partners rather than competitors.
Transparent Calgary rates
Predictable hourly rates with zero multi-year contract traps or mandatory tool markups.
$115–$150 per hour
Remote and on-site support in Calgary for co-managed it services. Written scope agreed in advance. Fixed-scope project quotes are available on request, and scope and cost are confirmed in writing before work starts.
Related managed IT capabilities
Connect and integrate your complete IT ecosystem under a unified management process.
IT Support & Device Management
Keep everyday work moving with predictable device care and rapid support
Server & Cloud Management
Reliable operating systems, virtual machines, and cloud workloads
IT Planning & Projects
Strategic technology planning, practical roadmaps, and predictable budgeting
Frequently asked questions
Are you trying to replace our internal IT manager?
No. Our co-managed model is specifically designed to support, empower, and retain your internal IT staff by taking repetitive or complex infrastructure tasks off their plate.
Can you provide coverage when our IT person goes on holiday?
Yes. We schedule planned vacation coverage so your business operations continue smoothly while your IT technician enjoys uninterrupted time off.
How is co-managed IT billed?
Work is billed hourly at our published rate of $115 to $150 with a written scope and agreed escalation structure. No restrictive minimum retainers.
Ready to organize and secure your business IT?
Request a written consultation to define your specific requirements and agreed hourly rate.